customerexpressions.biz | Free Online SEO Audit for customerexpressions.biz

Tasks

Avoid using deprecated HTML tags.
Implement the viewport meta tag.

SEO

URL

Domain : www.customerexpressions.com/cex/cexweb.nsf/homedisplay

Character length : 54

Title

Case Management Software for Complaint Management, Call Tracking, Corrective Actions and Customer Service

Description

i-Sight is web based case management software, customer complaint management software, call tracking software, and corrective action software.

Keywords (meta keywords)

case management software, complaint management software, call tracking software, corrective action software, customer service software.

Error! Using “meta keywords” is meaningless in a while.

Open Graph Protocol

Error! The website does not use the OG (Open Graph) protocol.

Dublin Core

Dublin Core is not used

Underscores in the URLs

Error! Hyphen (-) is a better solution than underscore (_) in the URLs

http://www.customerexpressions.com/.. /Investigation_Software ("Investigation Software")
http://www.customerexpressions.com/.. /complaint_tracking_utilities ("Energy & Utilities")
http://www.customerexpressions.com/.. /food_beverage ("Food & Beverage")
http://www.customerexpressions.com/.. /Customer_Snapshot_by_Solution ("Snapshots")
http://www.customerexpressions.com/.. /Investigation_Guides ("Investigation Guides")
http://www.customerexpressions.com/.. /i-Sight_Quick_Tours ("Quick Tours")
http://www.customerexpressions.com/.. /Investigation_Software ("Workplace Investigations")
http://www.customerexpressions.com/.. /i-Sight_Quick_Tours ("Quick VideoOverview")
http://www.customerexpressions.com/.. /Customers~Complaint_Tracking_System_Enbr... ("View Case Study")
http://www.customerexpressions.com/.. /special_education_complaints_case ("District of Columbia chooses i-Sight Case Management Software")
http://www.customerexpressions.com/.. /ombudsman_software_rbc_case ("RBC Automates Complaint Management with i-Sight")
http://www.customerexpressions.com/.. /A_Practical_Guide_to_Handling_Consumer_C... ("A Practical Guide to Handling Consumer Complaints")
http://www.customerexpressions.com/.. /Serving_the_American_Public_Best_Practic... ("Best Practices in Handling Customer Compliants")
http://www.customerexpressions.com/.. /Consumer_Complaints_Management ("A Guide for Consumer Complaints Management")
http://www.customerexpressions.com/.. /conducting_internal_investigations ("An Employer's Guide to Conducting Internal Investigations")
http://www.customerexpressions.com/.. /tips_investigation_interviews ("47 Quick Tips: Better Investigation Interviews")
http://www.customerexpressions.com/.. /checklist_sexual_harassment_investigatio... ("Checklist for Sexual Harassment Investigations")
Expand

Search engine friendly URLs

Good! The website uses SEO friendly URLs.

Checking the robots.txt file

The robots.txt file is missing!

Social

Social Engagement

No info found.

Content

Doctype

XHTML 1.0 Strict

Encoding

Perfect! The character encoding is set: UTF-8.

Language

Error! No language localization is found.

Title

Case Management Software for Complaint Management, Call Tracking, Corrective Actions and Customer Service

Character length : 105

Improve! The website address (title) should be between 10 and 70 characters in length.

Text / HTML ratio

Ratio : 21%

Acceptable! The text / code ratio is between 15 and 25 percent.

Headings

H1	H2	H3	H4	H5	H6
1	1	0	0	9	10

Heading structure in the source code

<H2> We provide web based case management software solutions that help companies protect their brands.
<H1> i-Sight Case Management Software Solutions
<H5> Workplace Investigations
<H5> Customer Complaints
<H5> Quality Management
<H5> Case Management
<H5> Request AQuote
<H5> Quick VideoOverview
<H5> Case Studies
<H5> Latest from our blog
<H5> Brands we work with
<H6> Solutions
<H6> Industries
<H6> About Us
<H6> Resources
<H6> Service & Complaints
<H6> Investigations
<H6> Quick Tours
<H6> Solutions
<H6> Solutions
<H6> Solutions

Word cloud

i-sight17
ipsum15
lorem15
management13
case13
customer10
service10
services9
complaints9
investigations9
software7
solutions7
quick6
help6
complaint6
investigation5
tracking5
manage4
consumer4
corrective4
quality4
guides4
customers3
tours3
business3
guide3
fraud3
record3
all3
platform3
blog3
security3
financial3
call3
desk3
reliability2
regulations2
demand2
processes2
industries2
used2
issues2
cfpb2
been2
sitemap2
social2
incident2
kinds2
corporate2
employee2
reporting2
action2
actions2
food2
handling2
relations2
energy2
life2
resources2
care2

Keyword matrix

word	title	descriptions	heading
i-sight
ipsum
lorem
management
case
customer

Two Word cloud

lorem ipsum8
ipsum lorem6
case management5
management software3
quick tours2
complaint management2

Three Word cloud

ipsum lorem ipsum3
case management platform2
lorem ipsum lorem2

404 Page

The website has a 404 error page.

Flash content

Good! The website does not have any flash contents.

Frame

Good! The website does not use iFrame solutions.

Images

We found 3 images on this web page.

Alternate attributes for the following 3 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.

Technologies

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Redirection (www / not www)

Good! The web address is accessible only in one version. The version without www is redirected to the version with www.

Deprecated HTML elements

Good! No deprecated HTML tags are detected.

Printability

Suggestion! Unfortunately, no printer-friendly CSS found.

Meta Tag (viewport tag, mobile devices)

Error! The meta tag named viewport is missing.

Speed test

Server response time

The server response time is fast enough.

Table layout

Good! No nested tables found.

Render blocking resources

Good! No render blocking elements found!

Speed test – Javascript

Javascript

Good! Just a few javascript files are detected on the website.

File size of all javascript files combined

0.00

Javascript minifying

Great! The Javascript files are minified.

Speed test – CSS

CSS

Good! Just a few CSS files are used on this website.

http://www.customerexpressions.com/cex/cexweb.nsf/css/reset.css
http://www.customerexpressions.com/cex/cexweb.nsf/css/default.css

File size of all css files combined

0.00

CSS minifying

Great! The CSS elements are minified.

Speed test – Compression

Uncompressed size of the of the HTML

0.00

Gzip compression

Your site uses compression.

Speed test – Browser cache

Browser cache

The browser cache is set correctly for all elements.

Speed test – Images

File size of all images combined

0.00

Image optimisation

All images are optimized.

Links

We found a total of 65 different links.
Internal links: 65

External links:

Link text (anchor)	Link strength

Internal links:

Link text (anchor)	Link strength
http://www.customerexpressions.com/cex/cexweb.nsf/HomeDisplay
Solutions
Case Management
Investigation Software
Incident Reporting Software
Service & Complaint Tracking
Quality & Corrective Action
Call Tracking & Help Desk
On Demand
Security & Reliability
Industries
Financial Services
Energy & Utilities
Government
Manufacturing
Health Care
Life Sciences
Consumer Services
Food & Beverage
Municipalities
Customers
Case Studies
Snapshots
About Us
Services
News
Careers
Resources
Service & Complaint Guides
Investigation Guides
Quick Tours
Blog
Workplace Investigations
Customer Complaints
Quality Management
Request AQuote
Quick VideoOverview
View Case Study
Civacon Implements i-Sight for Corrective Actions
i-Sight Helps Underwriters Laboratories Manage Counterfeit Product Cases
Tyco Reduces Complaint Resolution Time with i-Sight
District of Columbia chooses i-Sight Case Management Software
RBC Automates Complaint Management with i-Sight
CFPB Regulations Put the Spotlight on the Financial Services Industry
Incorporating Social Media into a Customer Service and Complaints Program
Complying with CFPB Regulations for Customer Service
The 5 W’s of Complaint Management: Back to Basics
3 Customer Service Myths Debunked
http://www.customerexpressions.com/.. /Customers
Quick Links
Popular Content
Our Company
Sitemap
Service & Complaints Guides
A Practical Guide to Handling Consumer Complaints
Best Practices in Handling Customer Compliants
A Guide for Consumer Complaints Management
6 Steps to Achieve Customer Service Excellence
An Employer's Guide to Conducting Internal Investigations
47 Quick Tips: Better Investigation Interviews
Checklist for Sexual Harassment Investigations
Black Book of Lie Detection
http://www.customerexpressions.com/CEx/CExWeb.nsf/HomeDisplay
Privacy Statement
Legal

Website security

209.217.69.62

External hidden links

Good! No hidden external links found

Looking for eval()

Good! No eval(bas64_decode()) scripts are found

Checking for XSS vulnerability

No XSS vulnerability found

Email encryption

Warning! The website contains at least one unencrypted email address.

Icons

Favicon

Good! The website uses favicon.

Typos

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SEO report of customerexpressions.biz

Case Management Software for Complaint Management, Call Tracking ...

Tasks

SEO

Social

Content

Technologies

Speed test

Speed test – Javascript

Speed test – CSS

Speed test – Compression

Speed test – Browser cache

Speed test – Images

Links

External links:

Internal links:

Website security

Icons

Typos

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